Terms and Conditions

INTRODUCTION

We are Signature Piece (Pty) Ltd (“Signature Piece”), Registration Number: 2020/700093/07. Our Head Office’s physical address is 71 Rietfontein Road, Primrose, Gauteng, South Africa.

These Terms and Conditions shall apply to all orders concluded by or with Signature Piece for the sale and/or supply of products in-store and on our online shop, signaturepiece.africa (the “Site”). When you submit an order to Signature Piece, give any delivery instruction or accept delivery of any products, this shall constitute your unqualified acceptance of these Terms and Conditions. However, nothing in these Terms and Conditions affects your statutory rights.

PRODUCT INFORMATION

Selected products are advertised on the Signature Piece website ( www.signaturepiece.africa ). Most of these products are displayed and available in Signature Piece stores. Details of all our stores appear on the Signature Piece website. The availability of any of the products can be confirmed with your preferred Signature Piece store.

While every effort is made to ensure that the product you buy, including timber, fabric and leather products, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Signature Piece products.

To find out more about unique characteristics and care instructions please refer to Signature Piece Care Instructions

PRICE AND METHOD OF PAYMENT

The prices displayed on the Signature Piece website and in stores are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa. All prices displayed in-store or on the Signature Piece website are inclusive of VAT.

Full payment of the price and delivery charges (where applicable) is required before products will be delivered or collected. The product remains the property of Signature Piece until payment is received in full.

All major credit and debit cards are accepted.

Should the payment be intercepted by fraudulent third parties, Signature Piece shall not be liable for any loss suffered by the customer. Please be advised that Signature Piece will not proceed with the contract of sale if we cannot confirm receipt of funds as a result of fraudulent interception.

Please retain your invoice as proof of purchase. Regrettably, no returns, exchanges or refunds will be considered without the original invoice.

Prices on the website and in-store are subject to change without notification.

SPECIAL ORDERS

You will be provided with a quotation for all custom orders and back orders (collectively “special orders”). It is your responsibility to verify the correctness of all information on the quotation before Signature Piece places an order with its supplier or manufacturers.

For special orders, a deposit of 100% (to be finally determined by Signature Piece depending on the circumstances) in advance is required. You may not cancel an order for special orders prior to delivery, unless Signature Piece allows this in their discretion. In the case that the special order is cancelled, you will forfeit any deposit or amount already paid for the special order.

Lead time for special orders depends on the product, its availability and performance by Signature Piece’ suppliers or manufacturers. The anticipated lead time will be stated on the sales order. Signature Piece will inform you of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand made processes and also the considerations set out in the PRODUCT INFORMATION section above and the Signature Piece Care Instructions and it will be so accepted by the customer.

DELIVERIES AND COLLECTIONS

A FEE IS CHARGED FOR ALL DELIVERIES. You will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Signature Piece policy.

You can also elect to collect goods at either a distribution centre or their nearest retail store, product and store dependant.

All risk in the Product shall pass to the customer upon delivery or collection.

For more details on delivery and collection please refer to the Signature Piece Delivery and Collection Handbook online.

PRODUCT ASSEMBLY

Signature Piece offers free assembly of products bought from Signature Piece when products are delivered by Signature Piece’ delivery service.

Product assembly by customers is not recommended. Should you opt to assemble products, kindly refer to assembly instructions included with the product. Signature Piece does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.

CONDITION OF DISPLAYED PRODUCTS

If the subject matter of the sale is the particular product that is on display in the Signature Piece showroom as viewed by you, the customer, then the product is sold to you in the specific condition in which it is, based on your acceptance of the relevant product in that condition.

CARE INSTRUCTIONS AND MAINTENANCE

Care instructions and maintenance advice regarding the use and application of products are provided for all products.

Such instructions are available on the Signature Piece website and from in-store sales consultants

STATUTORY WARRANTY

The product is reasonably suitable for the purpose that it was generally intended for;
The product is of good quality, free of defects and in good working order and;
The product will be durable and usable for a reasonable period of time.

Signature Piece will only be liable to honour a warranty if:

The defect existed at the time of delivery or collection and manifested during the warranty period;
The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
The product concerned is used for the purpose intended and in a domestic environment (Unless the latter requirement is waived by Signature Piece in writing); i.e. commercial use is not warranted;
The customer duly complied with the Signature Piece Care Instructions available online;
The customer provides the original invoice;
The product is assembled by Signature Piece or by the customer in accordance with the suppliers’ specifications.

Signature Piece warranty provides for the free repair or replacement of any faulty component within the warranty period.

EXTENDED WARRANTY

After the six month statutory warranty has expired, all furniture products have an extended warranty. All furniture products have an extended warranty of 1 year, being a further 6 (six) months from the end of the statutory warranty. For further details on each product warranty please see the Signature Piece Care Instructions online.

It is entirely at Signature Piece’ discretion to offer the necessary remedy, being either repair, replace or store credit, should your product breach the extended warranty. In addition, Signature Piece will charge necessary collection and delivery costs in certain circumstances.

COOLING OFF PERIOD

Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If your transaction qualifies as an electronic transaction and you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. This means that you have to return new, unused goods, and we will refund the purchase price. The only cost levied against you will be the direct cost of returning the goods.

FURNITURE RETURNS

In addition to a product being returnable in terms of the Returns Policy below, if the customer is not happy with their furniture purchase or has made an error with their furniture purchase and wishes to exchange or return their furniture purchase, the customer may do so within 10 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a store credit or exchange, unfortunately no refunds are given.

Should the customer wish to return their product, the customer will be charged a 20% handling/restocking fee for the return of the furniture product in terms of this section (this fee may increase dependent on circumstances). If the product requires upliftment, a collection fee will in addition be charged. The customer will be given a store credit for the value of the furniture product less the handling fee.

If the customer has chosen an exchange, they may not choose a product that exceeds the purchase price of the original product less the handling fee, collection fee and use charge if applicable, unless the customer pays in the difference in the purchase price.

Before store credit or exchange is processed, the product will be assessed for wear and tear. Should there be evidence of use, we will impose a charge for use. This charge will be in line with the extent of use.

This section does not apply to custom or made to order products.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.

Physically altered, partially disassembled or damaged product may not be returned or exchanged in terms of this section. Signature Piece will check the condition of products presented for exchange or returned accordingly.

HOMEWARE RETURNS

In addition to a product being returnable in terms of the Returns Policy below, if for any reason the customer wishes to exchange or return their homeware purchase, the customer may do so within 10 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose to either exchange the homeware purchase or take a store credit for the value of the homeware goods.

Return and exchange of homeware products in line with this section must be done so in-store at your nearest retail store.

For public health reasons, we cannot accept the return or exchange of linen or bathroom goods.

It is acknowledged that exchanges are subject to homeware product availability at the time of the request for exchange.

Physically altered, partially disassembled or damaged product may not be returned or exchanged. Signature Piece will check the condition of products presented for exchange or returned accordingly.

RETURNS POLICY

Signature Piece will process your return request in the following circumstances:

If your purchase falls under the ECT Act, you may return an undamaged, non-defective product in the event that you change your mind about the product within 7 (seven) business days of delivery of products, which return shall incur a collection charge, equivalent to the initial delivery fee.
You may return a product if you have not had the opportunity to inspect the product and upon inspection the goods do not meet the type or quality reasonably expected from the agreement, within 10 (ten) business days of delivery free of charge. Signature Piece may charge an additional fee for wear and tear.
You may return a product which is breaches the statutory warranty within 6 (six) months after delivery, free of charge.

Returns Procedure

Should you wish to a return a product, you will need to send a return request email to studio@signaturepiece.africa
As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in your possession.

Should we be of the opinion that your product is returnable we will contact you to arrange collection or advise you if you may drop off the product at one of our distribution centres or stores (product and store dependant)
Once the return has reached our warehouse or store, the product will be inspected before the return is processed.
If you have proven that the statutory warranty has been breached, you may choose a refund, store credit, repair or an exchange if possible.
If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion.
If you have returned the product within 7 (seven) days in terms of the ECT Act or within 10 (ten) days if you have not had the opportunity to inspect the product you may receive a refund, less any applicable collection or wear and tear fee.
Should you wish to elect a refund, the refund be processed only once you’ve provided our accounts department with confirmation of bank details by way of bank confirmation letter and your bank details have been verified.
All refunds will be processed every Friday, allowing 2 – 4 business days for the funds to reflect once the credit has been processed.

Signature Piece will evaluate the defect and honour warranties if:

The defect existed at the time of delivery or collection and manifested during the warranty period;
The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
The customer duly complied with the care instructions and maintenance.

Please take note that for public health reasons, we do not allow the return of linen and bathroom products. If, however, your linen and bathroom products arrive damaged we will refund or replace them when we are at fault.

VOUCHER VALIDITY

Vouchers are valid only for the period as stipulated on the voucher. Vouchers can only be redeemed in-store. Vouchers are not refundable. Unfortunately, lost vouchers cannot be replaced.

Vouchers and store credit are valid for 3 years in terms of the CPA

DISCOUNTS, PROMOTIONS AND SALES

All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All pricing can be confirmed at a Signature Piece store. All special offers are subject to stock being available.

ERRORS

Signature Piece makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).

Should any of our products contain an obvious error regarding the price displayed for the product, Signature Piece will correct the error as soon as we have been notified of the error. Signature Piece will not be bound by the incorrect price.

AMENDMENTS TO THESE TERMS AND CONDITIONS

Signature Piece may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Site.

GENERAL

Unless any applicable law prescribes otherwise, any agreement made with Signature Piece to buy a product or a connected service, shall be governed by the laws applicable to South Africa.